Chromecast 1 gen connection

[Muse]

I get a Blue screen but the app still not connecting 

[JenniferV]

Hi Muse.

Thanks for reaching out and I'm sorry for the late response. Let's sort this out.

Quick questions — are you casting a video from your phone to your TV? What's the LED light status in your Chromecast? In the meantime, please reboot your Chromecast and turn off your TV completely. Plugging the Chromecast into a different HDMI port on your TV and trying on a different TV screen might also help.

Let me know how it goes.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hi Muse,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer