Chromecast 1st gen always is shown as disconnected in google home

[kronus]

Hi, 

Since some weeks ago, my 1st gen chromecast always shows disconnected in the the google home app. I use to cast series from HBO or Disney+ android app but now I cannot. Disney+ fails to start casting to the chromecast  and in HBO, it is no properly started (the waiting icon never stops in the tv screen) but I can send the content. Despite this, HBO controls are shown in my android but after a while, this controls do not respond, and it turns zombies because I cannot remove from the notification screen.

I have already reseted to default the chromecast with no effect. The first time it was connected but after a while it looks disconnected and it remains in that state forever.

My feeling is that google home me have change something in the way to communicate that affect to chromecast 1st gen, an obsolete protocol used by chromecast 1st gen or whatever.

Any clue about what may have change in google home that it is not permitting the communication properly with chromecast 1st? My router has not been updates or changes.

Thanks in advance!

[luciaaa]

Hi, @kronus,

Thank you for reaching out to the community. I'm truly sorry your Chromecast is showing as disconnected on the Google Home app. I'm here to help.

I appreciate all the troubleshooting steps you've taken so far. Since you've already reset the device to default settings and it's still disconnected on the app, please fill out this form with the community thread and your username. Once you've completed the form, let me know. Someone from my team will contact you shortly to assist you.

Best regards, 

Ana

[luciaaa]

Hi, @kronus,

We haven't seen your submission form come through yet. Were you able to access it okay? Let us know if you're running into any trouble or still need our help!

Keep me posted.

Best regards,
Ana 

[kronus]

Done!

[luciaaa]

Hi, @kronus, 

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Ana

[MsWindu76]

I am having the same problem over here in Lima, Perú.  I am filling the form out.

Please let me know if get my registration

Thanks

[cifuentesj]

Hi @MsWindu76,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Jeremy.