Chromecast Can't Be Found

[Phoenix19]

Problem started with not having the cast button on any of my apps that I always use, removed the chromecast from family group and did a factory reset. Getd through the whole setup and then I get a message saying my chromecast can't be found on the same wifi meanwhile it was working with no issue earlier on. 😒 

[David_K]

Try these steps:

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
   
   
2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
   
   
3. Turn OFF mobile/cellular data.
   
   
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
   
   
5. Reboot Chromecast by removing the power cable, then reconnect it.
   
   
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
   
   
7. Restart the Google Home app.
   

• Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
• Turn Wi-Fi off and on again on your phone or tablet.
• Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

[JenniferV]

Hello there,

Thanks for the help, davidking!

Phoenix19, we hope that helps but if you're still having trouble, please manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again. 

Regards,

Jennifer

[JenniferV]

Hey Phoenix19,

It's us again. We want to make sure you're all good — did the step help?

Thanks,

Jennifer

[JenniferV]

Hi Phoenix19,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Phoenix19]

I have tried everything that has been suggested several times and nothing is resolving the issue.

[JenniferV]

Hello Phoenix19,

Yikes! Could you try to set up and connect your Chromecast to a mobile hotspot so we can isolate the issue?

Thanks,

Jennifer

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[JenniferV]

Hey Phoenix19,

We haven't heard from you so we’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks for lending a hand here, Princess!

Regards,

Jennifer