Chromecast Google TV "Loading error. Unable to load For You"

[JWilly]

In the "For you" section, it gives the message, "Loading error. Unable to load For you" 

I have:

• Ensured that all apps and the system are up to date.
• Restarted (multiple times).
• Turned off the Chromecast, and then powered it down at the electric socket for a full day (twice).
• Cleared apps cache in System Storage

Everything else works correctly, including streaming. The only problem is this "For you" section.

[DarthPaul]

I'm having the same exact problem across 2 TV's and 1 Chromecast.  Only on my account.  Other family members accounts are running fine.   It started for me after my Sony TV pushed a system update.   That broke it on the Sony TV.  Then my other Hisense TV started this behavior also a few hours later,  Then my Chromecast also started doing it after a GoogleTV app update.

• All apps and system updated on all devices
• Cache cleared in system storage on all devices
• Android Web Service cache cleared separately (though the name is different on different devices)
• Google Tv cache cleared separately on all devices
• Restarted all devices between each cache clear, and multiple other times.

I've resorted to placing all devices to Apps Only Mode for now.

[CXProDev88]

Have you tried updating the software on your TV or router, and may I ask if so what kind of television do you have?

[JWilly]

Yes. My TV is LG

[DarthPaul]

Yes.  All the software in all devices are updated.  In fact it started after the Sony TV auto updated.   I have the same issue on a Sony a80j, Hisense U7K, and Chromecast with Google TV.  Other family members don’t have the issue So I think it’s something to do with my account specifically.

[Sava333]

Same issue here for about a week. Issue is present on multiple Chromecast with Google TVs, tried all troubleshooting steps, issue appears to be account related. 

Prior to this I've had an issue with my Chromecasts and Google TV app on my phone not showing recommendations at all since about November last year which also appeared to be account level related.

[joelnagy]

I've also been having the same problem now on 2 devices (Sony TV, and CCwGTV dongle.) I have another CCwGTV that works (for now.) All only have my account only.

I tried all the cache clearing, restarting, and even factory reset my Sony TV and still no luck.

[Soonerfan]

I have the same thing on my chrome cast.   All apps are working properly.   I have restarted and cleared the cache with no success.

[BigTex]

Add me to the list. 

Two dongles with GTV stopped updating only the suggested content row about two or three weeks ago. 

Then a brand new TV running GTV OS showed Network Error on the For You tab even though the settings show it is connected and all apps and the Live tab are all working. 

Now, one of those two dongles that used to say "Loading Error" now says Network Error.

The F is going on Google?

[joelnagy]

My 2nd CCwGTV just starting showing the Loading For You error now. So all my devices are now in the same state with the messed up For You screen. 

[RandyMan76]

Same here. It must be on Google's end.  GOOGLE FIX THIS PLEASE!!!

[BigTex]

POSSIBLE TEMPORARY SOLUTIONS:

My newer TV allowed me the option to uninstall the most recent update to the Google TV app in the System Apps section,and that fixed the problem on that one.

This is not an option in my other three affected TVs for some reason.  When I go to roll back the update I get a warning saying it will factory reset the TV.

On one of these other TVs I added one of my other Google accounts (the one I use for my business) and everything is there and seems work. 

I don't want to mix my business Google account with my personal anything though, and we the paying users of this stuff should not be the ones that have to figure out the work arounds.

It's bullsh*.

[Sava333]

Another temporary and not ideal solution is to turn off web and app activity in your Google account and then force stop the Google TV app on your Chromecast, probably clear the cache too.

[joelnagy]

You say "temporary", did it work for just a bit and then go back to the showing the loading error?

Or did the error show when you turned activity back on?

[Sava333]

It stayed working for about a day, probably from cached data or something but I did that yesterday and today back to the same issue

[Sava333]

I should say that if you leave web and app activity paused I'm sure it'll stay working indefinitely but then you lose other Google things 

[wat_tnb]

I have this exact issue as well. It's only with my account. I have factory reset my Chromecast with Google TV and it's still not showing my "for you". I hate that I did this because it didn't fix it and I have to re-add the other accounts to the device (that were working).

I have an ONN with Google TV 4k that is also having the issue now (seemingly after the latest update) and my Google TV widget hasn't been working for a quite a while.

I do think it's an issue with my account and possibly with the latest Google TV update on the Chromecast and ONN TV. I started doing the apps only mode in the last week, but I'll see if I can uninstall the latest Google TV update on those devices.

[wat_tnb]

So... Uninstalling updates for the Google TV system app on my CCwGTV worked to fix it. Must be buggy...

[BigTex]

Glad that worked for you.

[Soonerfan]

How do you back out updates?

[BigTex]

Only worked on one of mine...

Settings- Apps- See All Apps- Show System apps- Google TV- Uninstall updates

[Sava333]

Uninstalling updates did fix it but as soon as it updated again, right back to the same error.

[BigTex]

How about turning off "Auto-update apps" so that it doesn't quickly redownload when you uninstall? 

Settings- Apps- Manage Updates- Auto update apps

[wat_tnb]

I didn't do this second part... The thing Auto updated and I got the message again.

It's clearly a big with the latest update; strange thing is, why only my account (and not my wife's or kid's). Why on multiple devices with the latest version of the app (from different manufacturers, even)?

Strange, but Google needs to fix this bug. Excited about the new streamer, but at the same time, not sure if I want to part with more money if we have the same problems on a new device (that costs twice as much or more).

[ChristieLeeEMT]

I have the same issue. Samsung TV with Chromecast. None of the published tricks were working, so I just uninstalled Google TV, and installed it again. It seems to have worked, I'll let you know if it stays that way.

[ChristieLeeEMT]

So... I couldn't get any of my apps to work after the reinstall. YouTube would open, but none of the videos would play. I unplugged my Chromecast, plugged it back in, and everything's been working now for like 4 hrs. 🤞

[BigTex]

If you uninstalled Google TV, didn't it basically factory reset?

I noticed there was an update to GTV released either yesterday or the day before,and it mentioned "bug fixes," but it did not fix this issue so many people are having.

[ChristieLeeEMT]

For some reason, factory resets never seem to work for me. I have better luck with the uninstall/reinstall process. AND, fyi, doing that messed with the other apps. Unplugging the Chromecast seems to be working better.

[BigTex]

Did I miss it, or has nobody from Google jumped on this thread at all?

[ChristieLeeEMT]

Nobody that I have noticed. And this morning, I'm back to the loading error. Sigh. 

[the_derek]

TCL QM8 here with same problem. Force stopping, clearing caches & data on Google TV app & TV Storage app, then restarting doesn't do anything. Clearing cached data for all apps then restarting doesn't do anything either. 

Even resorted to factory resetting... still shows "Loading Error". Probably been this way for a week? Maybe started end of July or 1st of August 2024

[DarthPaul]

Still not fixed for me 2 weeks and going...  I even submitted a support request directly.

[BigTex]

I have a separate case I opened on Saturday too.  I got an email yesterday saying it had been escalated to a different team.

So, who's excited to buy the new Google TV Streamer?  It'll probably work pretty well for a year or two and then totally crap out too while they're hard at work on the next thing they can sell us. 

[Sava333]

I've had a case open since November last year for a different issue with the recommendations that Google TV is supposed to show, they disappeared back then. I emailed them with this new issue also and they said it was sent to the internal team though they haven't been much help for that other issue over the past few months. Both seem related since disabling web and app activity fixes it, account problem somehow.

[wat_tnb]

I'm having an issue with the new Android 15 beta on my pixel 8 pro. I have it on gesture navigation and it works fine, until I get it in the car and am running Android Auto (wired and wireless) and the gesture navigation stops working (up and up to the side, down and back still work). I have entered numerous feedback, bug reports and they get closed and I get told to update to the latest beta ... and it's still not fixed. I'm giving up and I think I'll just go back to 14...

I don't know what's happened with Google lately... but it's making me not want to jump on board (and I'm a pixel super fan).

[kelanfromgoogle]

Hey all,

I'm sorry for the inconvenience. The team has been investigating this error but needs some additional information. If you've been encountering the "Loading error. Unable to load For you" message, please submit feedback though Google TV by following the steps outlined in this help article.

Please also ensure that the option to "Include bug report" is turned on, and either at the beginning or the end of the feedback report include the tag "#foryou" - this will make it a lot easier for our team to find.

Thank you,
Kelan

[Sava333]

Done, thank you 

[Troy_G]

Done as well.

[joelnagy]

Done as well.

Should we do this from all devices that are different? I have this problem on a Sony Google TV and Chromecasts too.

[Jodath79]

That's what I was wondering too.  I have (3) Chromecast with Google TV's on my living room tv, kitchen tv and spare bedroom tv.