Chromecast GoogleTV Amazon Prime & Hulu again

[Beelymagee]

Here’s an exact repeat of an issue that happened in November 2021 and twice in December 2021:

I can use PC connected to the same TV (via RGB) and go to Amazon and watch Prime Video content, but when I try to view Prime Video through GoogleTV (Chromecast) I eventually get the “Something went wrong” error.

I’ve cleared Prime Video’s GoogleTV cache, all data (like I used to do on an Android phone), pulled the power cable out of the GoogleTV, used a System Restart, etc. - nothing works. YouTube TV works as expected as do other media services’ apps.

 I’ve just uninstalled the Prime Video app from GoogleTV and did a system restart. I found Prime Video and installed again, did the register device work flow, opened the app, selected a video - same results! Not sure happened since Monday evening (2 days ago). Any clue as to what’s going on here?

NOTE: could this be related to an issue with needing to do a restart on CenturyLink Fiber router tonight? Other streaming services (Netflix, YouTube TV) are absolutely fine - no issues streaming at all - just the Google Chromecast GoogleTV device. 

[JenniferV]

Hi Beelymagee,

Thanks for reaching out, and sorry for the late response. Let's sort this out.

Quick question — are you able to cast content from the Amazon Prime app from your phone to your TV? Please check the storage if there's still enough space. Sometimes when there's no enough space, you may encounter this message when playing a video. Also, if a restart on the Chromecast with Google TV doesn't work, please try to restart your router and reset your Chromecast then set it up and try to play videos from Amazon Prime and Hulu again.

If the same issue persists and this is only happening on Amazon Prime Videos and Hulu, please reach out to the app manufacturer for additional help.

Thanks,

Jennifer
 

[JenniferV]

Hi Beelymagee,

Just checking in to make sure that you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again — how's it going? Still need help?

Thanks,

Jennifer