Chromecast can't cast some media

[Azazel]

I can't be the only one with this issue. And it has ALWAYS been an issue since I bought it 3-4 years ago .

It streams perfectly fine from the YouTube app and some other apps. But some apps and specially website media players (that does have the chromecast icon), it doesn't cast.

Only see a grayed background and a blue chromecast logo in the middle when I try.

Why is this happening? 

Yes, all is updatede. Yes, both phone and chromecast is on same network. Yes, router up to date (the newest Google router) No vpn. 

[virnab]

Hi Azazel,

Thank you for reaching out to our community.

I'm sorry to hear that your Chromecast device can’t cast some media, such as some apps and especially website media players; even though they have the Chromecast icon, it doesn’t cast. Thank you for letting us know that you can only get a grayed background and a blue Chromecast logo in the middle when you try to cast some media. I appreciate you sharing with us the troubleshooting steps you have tried to resolve the inconvenience so I can provide you with better assistance. No worries; it is my pleasure to help you resolve this inconvenience.

Before we get started with further troubleshooting, let me ask you some important questions:

• Could you please confirm if you are having this inconvenience with a Chromecast with Google TV (4K) model?
• Which devices are you using to cast your media to the Chromecast? (iPad, computer, laptop, mobile devices, etc.)
• If you are using other devices to cast to the Chromecast, could you please let me know the make and model of those devices?
• Are you having the inconvenience when you stream the apps and services available in the Google TV tabs?
• Which country are you located in?
• Have you tried to reboot your Chromecast device to resolve this inconvenience?
• Is the Chromecast firmware updated?

Thank you for your time and attention. I look forward to your response.

Best regards,

Virna