Chromecast cant find wifi

[Nettytoe1]

We just got new wifi in our house and we want to use our chromecast in the living room  my husband factory reset several times ant it is still finding my son in laws speaker and it is not on our wifi. We are stuck

[David_K]

If you've already changed to a different Wi-Fi network, try these steps:

1. Open the Google Home app.
2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your Chromecast, then set it up again using your new Wi-Fi network and password. If you're using Chromecast with Google TV, follow these setup steps instead.

Instead of factory resetting your Chromecast, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

[JenniferV]

Hello there,

Thanks for the help, davidking!

Nettytoe1, how's it going? Have you tried the steps shared by our Product Expert? If you're still having an issue setting up your Chromecast to your new network, please reinstall the Google Home and reboot your mobile phone and Chromecast. After that, manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Best,

Jennifer

[JenniferV]

Hi Nettytoe1,

Did you manage to get your device working? Do you still need help?

Regards,

Jennifer

[JenniferV]

Hey Nettytoe1,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer