Chromecast connection help

[MichelleC]

Hello! I recently had to get a new Internet provider and I am trying to connect my two Chromecast and I am unable to connect to the new wifi and neither are working. I have tried factory resetting both, I held the button down on the Chromecast until blinks white and unplugged the wifi/power cords/Chromecast connectors and waited one+ minutes. I have attempted setup on the home app with no luck. I understand how to setup the Chromecast and use the home app, but I can not for the life of me, figure out how to connect Chromecast to the new wifi and complete setup. Someone PLEASE HELP ME!!!!😭😭😭😔🥺😰😫😩😫😫

[abhishekb · Accepted solution]

Where do you get stuck and what is the error?

[MichelleC]

I followed the instructions to reset the Chromecast and follow the steps in the home app to connect, but it says can't find Chromecast and won't connect to new wifi. I have googled it, watched YouTube videos, and asked every forum I can find for help, I can't figure it out! My problem is after reset the Chromecast doesn't connect to my new wifi. Any suggestions? 

[Kimy]

Hi folks,

Appreciate your help here, @abhishekb.

@MichelleC, thanks for posting and for being a step ahead of us. A lot of factors could be the cause of this. Let’s break it down for each.

1. Try to set it up using a different phone or device.
2. If it persists, we isolate a possible network issue by connecting the Chromecast device(s) to a different network. You can use a mobile hotspot if no other WiFi can be used.
3. For mobile hotspot setup, you need to use two smartphones. One as the setup device and the other as the hotspot source.

Let us know how it goes.

Thanks,

Kimy