Chromecast down/up arrows not working

[deartree]

The down/up navigation buttons have stopped working on my Chromecast remote, although they were working fine last night. I have tried factory resetting the remote, taking out the batteries, unpairing/repairing the remote to my TV, and installing the latest update for the remote - nothing has worked. All other buttons on the remote work. What other solution can I try? 

[David_K]

Sounds like you've already tried some sensible troubleshooting steps, so it is possible it's a hardware problem. To get the best support with this, I'd recommend that you contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate option, type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[deartree]

Ok I'll do that, thank you so much for your reply! 🙂