Chromecast having issue streaming from Paramount Plus

[aidan2]

I am having an issue casting certain shows to my Chromecast from Paramount Plus. It seems shows that begin with ads cause the issue, as it will get stuck saying "ads in progress" on the device I am streaming from. If the show starts without ads, it streams perfectly. I can cast to our google nest hub without issue. I have tried casting from two different Android mobile devices and a Lenovo laptop. I have tried rebooting my router and factory resetting the Chromecast device. 

[ninjapig123]

I have the exact same issue 

[Rusell]

Hi there, 

Thank you for posting in the community. I understand that you are having some inconvenience in your Chromecast as the ads get stuck when you are casting. 

Please kindly try to do the troubleshooting below:

• Clean the cache to the Paramount App
• Sing out and then sign back in
• Restart the device
• Check if there are any updates on the device 
•  Restart the Chromecast 
  • From the Google TV home screen, go to the profile picture and then select All settings.
    
  • Select System and then Restart.
    
  • After the device shuts down, press Power to turn it on again.
    

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.

[DD214Alum]

Just found out that I have this exact same issue, down to the letter. 

I'd be interested to know is you've found anything out. 

[ninjapig123]

I think I figured out that if a show is premiering, it might show up in the app that it's available, but it takes a few hours for it to actually be available on their backend. I usually have to wait 2 and a half hours. Then all of a sudden the ads will load and the show will play after they "unlock" it. 

[Rusell]

Hi there,

Thank you for your response. I would like to know about this therefore i'd ask the following questions.

• Does it happen with all the apps? 
• Are you able to post a photo of what's happening so we can take a closer look?
• What device is this happening on?
• Have you already tried to use a different network? 

Please keep me posted. I'll look forward to your response.

Best regards,

Rusell.

[ninjapig123]

This has only happened to me with paramount plus, but then the direct TV app only allows me to steam certain shows but others it says can't support casting.

I don't have any photos at the moment, but on paramount plus it just goes to the ad loading screen and never loads the ad, and has an endless loading bar.

The device I'm using is the 4k Chromecast. I haven't tried using a different network since I only have WiFi connection and hardwire, but I've tried both and nothing fixes it until the show magically loads around 2 and a half hours after it shows up on the app.

[Jparmurr]

Exact same problem with Paramount + here, first noticed it when playing Episode 1 of NCIS Origins. About 13 minutes into the episode, the name and  timer came up on the screen and wouldn't go away.  So, I restarted the app and now that episode won't start. Stuck at 00:06, "Ad in progress".  Also happening with the last episode of Tulsa King.  

Tried on three different chromecast devices, two separate Samsung phones and an IPad, all same result.  However, if I access through smart TV app (LG, Samsung), these same episodes play fine.  Problem only happening when using Chromecast and the Paramount + app. 

Other apps like Hulu, Peacock, and You Tube all work fine with Chromecast using the same devices.

[Rusell]

Hi there,

Thank you very much for your responses and we appreciate you taking the time to do the steps before.

While we don't support retrieving your Paramount Plus, we can point you in the right direction. Our friends at Paramount Plus support are the perfect folks to help you with it. 

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
 

Best regards,

Rusell.