Chromecast remote not working

[Melteos]

 

Hi, 

I was using my chromecast normally and then I moved house. I packed everything in the original box and now I started setting up the Chromecast in the new tv, however the remote is not working. I tried replacing the batteries, plugging off and on again. I can use my phone as a remote. On the settings on Tv of the chromecast, my remote is seen as disconnected. I tried pairing it again. But when I hold the home and back buttons on the remote. No light ever was shown. Should I just replace it or can it be saved?

[David_K · Accepted solution]

Assuming you know the batteries are good, try these steps:

1. Remove the batteries from the remote.
2. Using your phone or other remote to navigate, go to Settings > Remotes & Accessories.
3. Select your remote and choose to Forget it.
4. Choose Pair remote accessory to start a new pairing.
5. While holding down the home button, reinsert the batteries.
6. Continue to hold the button while the light is solid. 
7. When the light starts pulsing, release the home button.
8. The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.

In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.

[Kimberleybab]

nice try might luck out once or twice even  but  I have attempt to reset and pair 3 times a day at least and it doesnt  help 

If I couldn't use my phone  the complete   package would be useless 

I want to return my device for a refund. But  that will never happen  

Google you ghost your loyal customers and it'd not right 

I should not be proud of yourselves 

Annoyed in ontario 

[David_K]

@Kimberleybab If you've already tried those steps several times, you can contact the Google Nest support team to check on warranty or replacement options.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.