Chromecast restarting constantly

[AJ24]

Hello 

My Chromecast is constantly crashing and restarting. I have tried using a different power supply, different hdmi port, factory reset at least twice, reinstalling the app, and software update. It will play an app (I have only tried iPlayer) for five minutes before crashing and restarting. Sometimes it freezes when resting. Please can someone advise what to try next.

[AxelD]

Hi AJ24,

Thanks for posting in the Community! Sorry to hear that your Google Chromecast is constantly restarting. No worries, help is here! Since the factory reset and all the troubleshooting steps didn't resolve the issue, please fill out this form and an agent will contact you as soon as possible. Remember to add your thread conversation link in your request.

Let me know once you’ve submitted your form.

Regards,

Axel.

[AxelD]

Hi AJ24,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,

Axel. 

[AJ24]

Yes please, I have just submitted the form. Thank you 

[AxelD]

Hi AJ24,

We just received your form. Please keep an eye on your email for further instructions from an agent.

Regards,

 Axel.