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Disconnects

Chlo
Community Member

Hello, my chrome cast is not working due to the WiFi not being connected to the same network. When I try to disconnect from the WiFi via the google home app via settings it Is, it will not even let me click on this and says - “These settings are unavailable at the moment. Check your WiFi connection” …  How am I supposed to change over network if it will not even allow me to click on the setting to change? 

1 REPLY 1

Byteguy
Gold Product Expert
Gold Product Expert

I am not sure what your exact situation is so here are some options:

If your Chromecast device is on a WiFi but you are on a different WiFi, you need to either get on the same network that the Chromecast is on (so you can talk to it and tell it to change) or reset your Chromecast so it forgets that network and asks to be setup again.

Here is how you reset the Chromecast device.  You will need to use the button on the Chromecast to do this:

https://support.google.com/chromecast/answer/6254654

If your Chromecast is not on a network, it should be asking to be setup if you go into the Home app and hit the + button.  If that doesn't work, use the reset instructions.