Hi RoryCowcher,
Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. Since you didn’t mention the power cord, kindly try using an Android phone’s charger to see if it would at least light up the LED. If it still fails, you can check if your device is still covered by warranty here: Warranty Checker. If it’s still covered, then you can reach out to our support team for a replacement here: Contact Us. You may choose the option of a live chat or a callback from a live representative. We can also send you a form if you prefer communication via email.
Let us know. We look forward to your response.
Thanks,
Kimy
