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Chromecast won't connect to apps

EmvdBD
Community Member

All apps supporting streaming over chromecast are seeing the chromecast, I can choose the chromecast. Only when chosen it will not connect. It doesn't happen all the time, but lately more frequently. We don't know what the problem is and how to fix it, we've tried unplugging and replugging, resetting the chromecast and also the devices we try to cast with. We tried logging in and out of the apps. We now just give up and try again later. Sometimes it does work another time, other times we go the whole day without being able to use it.

We know the both need to be connected to the same WiFi, they are. The chromecast is an option we can choose, but it doenst work, whichever app we use. Also mirrorcasting or something through the google home app isnt working. 

Who knows whats wrong and what we can do to fix it?

1 REPLY 1

GabrielaG
Community Specialist
Community Specialist

Hi @EmvdBD,

 

Thanks for reaching out to the Google Nest community. I'm sorry to hear your Chromecast is not connecting to your apps, but there's no need to worry; I'm happy to help you right now.

I appreciate your effort performing the troubleshooting steps. Can you please confirm the information below?

  • What type of Chromecast do you have?
  • What are the apps that you cannot connect to the Chromecast?
  • Do you see error messages or black screens when you try to connect your apps to the Chromecast?

Any additional details you can provide will be helpful.

 

Best regards,

Gabriela