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Not able to cast

Kalasnikorv
Community Member

2 weeks ago

So i have a Philips TV with Google Cast (55PUS8057/12) and after the last android-tv (android 14) update i can no longer use the Cast functionality. It says it's an untrusted/insecure device and "could not be verified". 

Any solutions? 

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2 REPLIES 2

sicsacol
Community Specialist
Community Specialist

2 weeks ago - last edited 2 weeks ago

Hi @Kalasnikorv,

 

Thanks for reaching out. I'm sorry to hear you're having difficulties casting to your Chromecast and you're receiving an error message. No worries, help is here. To better assist you, I have some questions for you: 

  • What type of Chromecast do you have? You can find the model by visiting this article: Chromecast and Google TV Streamer specifications.
  • What's the make and model of the device you're using for casting?
  • Is the Google Home app fully updated?
  • Have you already reset your Chromecast?
  • Please share a picture of the error message you get.

Any additional details you can provide will be helpful.

 

Regards,
Jonathan 

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