Chromecast won't factory reset, shows "network problem" after factory reseting

[Danigz]

My Chromecast 3 is currently stuck on a "network problem" screen and it's displaying the message in German rather than English.

I've attempted to perform a factory reset several times, and I've also experimented with booting it without a Wifi connection (router turned off), but it returns to the same screen.

I'm unable to detect the Chromecast Wi-Fi network at any point during boot. It simply doesn't appear as an available network.

[Alex_S]

Hi Danigz,

I’m sorry to hear about the trouble you’re experiencing with your Chromecast 3rd gen device. Let’s further look into it.

Try these steps:

• Plug your Chromecast 3rd gen device into another HDMI port or TV.
• Factory reset it once more.
• Restart your router and phone.
• Force close and reopen the Google Home app, then try to do the setup again.

Let me know how it goes.

Regards,
Alex

[Danigz]

Same result, im always stuck in the same screen in German.

[Alex_S]

Hi there,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Best,
Alex

[Alex_S]

Hello Danigz,
 

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warmly,
Alex

[Danigz]

I can't send the form: "Refresh this page and try again. Sorry, there was a problem with the form."

Tried with both Chrome and Edge

[Alex_S]

Hi there,
 

Oh no1 Kindly try this form. Keep me posted.

Kind regards,
Alex

[Danigz]

Same 😞 can't submit

[Alex_S]

Hey Danigz,

Thanks for the update. Let me check this with the team and get back to you soon.

Sincerely,
Alex

[Alex_S]

Hello there,

We appreciate your patience. The form should work now; kindly fill it out again. I’ll look forward to your response.

Sincerely,
Alex

[Kimy]

Hi Danigz,

We got your form — thanks for filling it out. I’ve endorsed it to the support team, so kindly wait for them to reach out to you via email.

Please allow a few days for the team to contact you.

Cheers,

Kimy

[afaure]

Hi!

I have the exact same problem. My Chromecast is stuck in a setup where no mater what I do, it keeps rebooting to a screen with a german error message "Netzwerkproblem". I cannot find its wifi either and I already tried resetting it several times without success (it looks like it is reseting but I never reach the setup screen, only the network error)

[Kimy]

Hi afaure,

Thanks for posting and for being a step ahead of us. Since this is still happening despite trying the steps I suggested, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Regards,

Kimy

[afaure]

Hi ! I submitted the form yesterday (and then forgot to actually send the message here)

[Alex_S]

Hey afaure,

We have your form. Thanks! Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex