Chromecast

[Kirsty]

I have tried factory reset multiple times of device, and set up on Google Home App successfully, for it only to disapear as soon as it is completed, from the App.  Chromecast itself is showing as a "device" on my wifi, so am totally at a loss as to why this is happening.  Help please, I want to chromecast my fav shows to my TV from my phone 🙂

[JenniferV]

Hi Kirsty,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED light status in your Chromecast? What's the distance between the router and the Chromecast device?

Give these steps a try:

1. Make sure the Chromecast device is plugged into a power outlet, rather than the USB port.
2. Check your device settings: For Android phones, make sure the Location Services is turned on. For iOS 14 or later devices, make sure Bluetooth and Local Network Access is turned on.
3. Make sure the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
4. If you're using a dual band router, check if it's connected to the correct network connection (2.4 GHz vs 5 GHz).
5. From the setup device, turn Wi-Fi off then on.
6. Force close and reopen the Google Home app.
7. Uninstall and reinstall the Google Home app.
8. Reboot your router.
9. Reboot your Chromecast.
10. Reboot your mobile phone.
11. Perform a factory reset on your Chromecast again.
12. Manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Let me know how it goes.

Thanks,

Jennifer

[Jeran]

Hey there Kirsty,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hello there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer