Disney + errors

[BillBacon]

I’ve had a recurring problem trying to stream Disney + programming on my Google TV. The display breaks into sections with some sections as solid color blocks, others as repeated other sections. Help!

[Jeran]

Hey there BillBacon,

I apologize for the late response, and thank you for being patient! Were you able to fix that Disney+ issue? If not, I'd be happy to help out where I can. First, go ahead and make sure your Chromecast with Google TV is up-to-date on its firmware. Then, clear out the cached data on the Disney+ app. Finally, if that doesn't resolve the issue, go ahead and uninstall and reinstall the Disney+ app.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hey there BillBacon,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan