ERRO: Chromecast fabricado para um país diferente e não é compatível com sua rede wi-fi.

[nayanersales]

Meu aparelho aparece a mensagem no app ao tentar configurar:
"Chromecast fabricado para um país diferente e não é compatível com sua rede Wi-Fi"

Já resetei a internet o aparelho e ainda não foi possível configurar o equipamento.

Não sei mais o que fazer. Pode me ajudar?

[JenniferV]

Hi nayanersales,

Sorry for the late response. I have a few questions to you so we can sort this thing out:

1. What type of Chromecast do you have?
2. What's the LED light status in your Chromecast?
3. What country are you in?
4. After you received the message, did you click on the proceed option and continue with the setup? 
5. What mobile phone are you using for setup?

I'll look forward to your response.

Thanks,

Jennifer

[nayanersales]

Oi, Jennifer.

Desculpa a demora em responder. 

Ainda preciso de ajuda, pois fiz alguns testes e deu certo, mas continua apresentando erros.

1. Meu chromecast é  3° geração 

2. Cor laranja

3. Brasil

4. Na tentativa de configurar, segui colocando continuar, mas aparecia o erro.

5. Meu celular é Samsung S10e.

Te agradeço a ajuda que puder me dar.

Abraços. 

[JenniferV]

Hi there,

Thanks for getting back to us. Could you confirm if the orange light in your Chromecast is solid or pulsing? Also, when you say it worked when you did some test, were you able to cast content from your phone to your TV? Please take note that the Chromecast 3rd Gen isn't officially supported in Brazil. You may still be able to set it up since it's a plug and play device, but some features might not work.

Thanks,

Jennifer

[JenniferV]

Hi nayanersales,

I don't want to be a nudge, but I'd like to check if you still need help with your Chromecast. Feel free to let me know if you do.

Regards,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again — how's it going with your Chromecast device? Still need help?

Thanks,

Jennifer