Foxtel App on Google TV Streamer not working

[anthk1973]

So purchased a GTV Streamer 4k to replace my apple TV - primarily as it advertised the foxtel App (which I use on my bedroom TV. It appears though that this is not supported on Android 14. I cannot understand how both Google and Foxtel can advertise their compatibility without it being functional. As I understand it there are the same issues with Binge and Kayo sports which are also popular in Australia.
Does anyone know of a way to obtain a GTVS4K build for Android 13?

[Mannyo]

I’m on the same boat, tried everything but cannot make it work..

[Robrosier]

Foxtel and Britbox are a no go on the streamer. Frustrating

[BJWill]

Why isn't there any help with this issue, can't get kayo or binge on the new Streamer device 

[13en1]

Foxtel beta release works with Android 12 but not 13 yet I called and logged a ticket with foxtel but got no response 

[Mannyo]

I did too, just to be told to wait for Google streamer update as the issue is not on Foxtel side……

[jeeman]

It IS Foxtel's side. Their app(s) aren't compatible with Android 13 let alone 14. Google aren't going to back-date the version on the streamer. Seems like the app developers they use also write the Kayo and Binge apps, Unacceptable. 

[Omenau05]

I'm in the same boat. Emailed Binge and Kayo 

And got a response that stated they are working on the update for it to work 

[austwhite]

Foxtel have admitted their app does not work on Android 14 or newer.  If you search the code AF4013 they claim they are working on it.  This is quite typical of Foxtel though.  They are always behind and take a long time to catch up or to fix things.   I think they forget who pays them.

I believe Foxtel also control the Binge and Kayo apps, so we are kind of at their mercy.   They have known about the issue for a long time, long before the Google Streamer was released in Australia, and they have refused to make it a priority to fix it.   

It would be best to complain directly to Foxtel about this as this is not an issue for Google as Google do not write the apps.

[austwhite]

This is nothing to do with Google as such.  This is 100% a FOXTEL issue and as usual, they will take a long time to fix it.  Foxtel have known about this issue for considerable time and have not bothered to make it a priority to fix it, even though they push the app as the best way for Foxtel Go / Foxtel Now.

The older Chromecast with Google TV (1080p version) still runs Android 13 and it works on that, but other than that, Foxtel has control over the apps that are not working and we will have to wait for them to fix it.

[anthk1973 · Accepted solution]

Hi everyone- had an update from Foxtel yesterday. They confirmed what we all knew which is that the app isn’t compatible with android 14. They said that the technical group are actively working on a change but couldn’t give me a time as to when it could be resolved. Said it may be 1-2 months.

[J-k-18]

Do you know if there is any update on this? We just got a streamer and can’t use Foxtel go on it. 

[cess1951]

No, they just take your money and don't deliver. Add your voice to the compaints to Google and Foxtel. That is all that we can do apparently.

[Oogamous]

Any updates to this problem. Highly annoying to not have Foxtel now work on the Google TV streamer with android 14

[Omenau05]

sadly not as yet, I called Binge and all they can say is they are working on it, at the moment I am putting it on my tablet and casting it to the streamer 

[Chippen]

Yep casting has been a good option for me too in the interim.

[Chippen]

According to a Foxtel "Live Chat" person this morning, uninstalling the Foxtel Go app and reinstalling often fixes the issue.  Can't say I would expect that - particularly given the comments above - but I'm going to try it.  Interested in whether anyone else has?

[13en1]

no chance of that working 

[Oogamous]

Does not work. Just tried. The app on TV is Foxtel now and not Foxtel Go

[jewfish]

I bought a Google TV Streamer mainly to watch Kayo. I raised a support request with Kayo and they have just ignored it.

[BJWill]

Same with me aka Kayo

[cess1951]

Add me to the list, Foxtel not working on Google TV and Foxtel support. They are "working on it". Not good enough.

[Ramid]

Want my money back

[Simonfyfe1965]

from Foxtel rubbish reply

I need to check this
Clara_A (10/21/2024, 8:27:20 AM): Please allow me 2 minutes to get this information
 8:27:27 AM): okay
 AM): Thank you.
Clara_A answers

AM): It supports Android 14 and you should be able to login

[Ramid]

Case manager from foxtel advised me last night no eta yet on problem still with app team poss. 2 weeks min.

[argonaut]

What a joke, I've cancelled my Kayo subscription for now

[Ramid]

Case manager just notified that case is being  closed as there is no time frame available for a result.He says there  are now 2 teams working on it .Sure and case is being closed ! Now that's a joke

[Chippen]

Every opportunity now to smash them on social media I'm taking.

[cess1951]

What? Make the sale, forget the customer.

[Chippen]

Does this link (signing up as a Foxtel Go / Android 14 beta tester) help anyone?

AF4013 – App launch has failed

[13en1]

That is the error message displayed by the Foxtel Go app to indicate that it is unable to run on the latest version of Android.

[Chippen]

Yes, but did you click on the Link within the actual Foxtel post to join the Beta test?

[Oogamous]

Yes the link to download Beta tester app doesn't work for Google TV streamer..same error code and failure. Also tried the Beta app on my Google pixel 9 pro, with android 15. Doesn't work

[Omenau05]

got an email today from Kayo and they stated the app now works on the streamer 

[anthk1973]

Anyone confirm Kayo now works?

[Omenau05]

yes working for me, but had to search Kayo sports not Kayo , and for Binge had to search Binge app

[Omenau05]

Binge is now working as well

[Simonfyfe1965]

any news on foxtel ?

[Ramid]

Tell me foxtel is now working on google  tv streamer please

[Omenau05]

sorry unsure, all I know is Binge and Kayo is. I suspect since they are all the same company it should be