11-15-2024 03:20 AM - edited 11-15-2024 03:22 AM
Hi everyone,
I bought the new TV Streamer 4k and realized that the quality of screen Mirroring is really bad.
I use a pixel 8 pro, our router is just 3-4meters away and has a very good performance (e.g. up 400mbit/s) and I even tried it with connecting the streamer via Ethernet. A friend of mine tried screen Mirroring as well with his Samsung s23 but no difference.
Compared to just linking my phone via HDMI, the quality of the screen Mirroring is just bad.
Does anyone have the same issue? Are there settings which can be optimized?
Thanks,
Basti
11-18-2024 11:19 AM
Hi Basti417,
Thank you for reaching out to the community. I'm sorry to hear that you're experiencing trouble using screen mirroring with your Google TV Streamer (4K) that shows a low video quality. I understand how frustrating this can be. Let's work together to find a solution.
For this concern, please do the following:
Please keep me posted. I'll look forward to your response.
Regards,
Byron
11-21-2024 04:28 AM
Hi Byron,
Did all steps but no change 😞
But I realized that even streaming on the pixel tablet had bad quality. Checked wifi connection and used a different one. Still bad quality.
Is there a general problem regarding Chromecast quality? When I'm pairing my phone via HDMI cable to our tv, quality is good.
Best,
Sebastian
11-21-2024 11:02 AM
Hi Basti417,
Thank you for your response. I really appreciate the effort to troubleshoot the situation. Let's work together to find a solution.
Please try the following:
Reboot the Streamer device:
Reboot the casting device (Android or iOS):
Reboot router:
Note: For dual-band routers, make sure you connect the Google TV Streamer (4K) device and phone to the same Wi-Fi band (2.4 GHz or 5 GHz).
Keep me posted if you need more assistance.
Regards,
Byron
11-21-2024 01:07 PM
Hi Byron,
Thanks for your quick reply.
I already received a new streamer but the problem is still there (and at the pixel tablet as well).
To be sure, that our wifi isn't the problem, I used a hotspot with my phone and paired the streamer. Unfortunately with the same result.
Are the settings which could block the high quality stream?
Best,
Sebastian
11-21-2024 02:13 PM
Hi Basti417,
Thank you for your response and detailed information.
You can try to disconnect from the Google TV Streamer (4K) device and stop mirroring. Here are the steps:
Also, please check if your phone's power-saving mode is turned on. Here are the steps:
Let me know how it goes and keep me posted.
Regards,
Byron