Google TV 'Available for Specific Video Sites'

[_jonhawkins]

Hi,

Last week, my Chromecast TV started giving me the 'Available for Specific Video Sites' issue when trying to cast from Chrome. It persists even on sites like YouTube and Netflix, basically meaning I can't cast from anything.

I have tried everything online. I have cleared Cache, Uninstalled and Reinstalled Updates to the Chromecast and devices Casting apps, synched the times, and everything else in this thread:

https://www.googlenestcommunity.com/t5/Streaming/quot-Available-for-specific-video-sites-quot/m-p/23...

I have also hard reset my Chromecast TV and uninstalled/reinstalled Chrome on my laptop... still no luck.

What's changed over the last week and how do I fix this?

Thanks

[Rusell]

Hi _jonhawkins,

Thanks for posting here in the community. I'm sorry you're experiencing the error message, Available for Specific videos Sites.  I'm happy to help!

To better understand the issue, I'd like to ask you a few questions

• What kind of Chromecast and Generation do you have?  
• Have you casted Netflix and Youtube before without any video quality issues?
• Is your Chromecast connected to 2.4 GHz or 5 GHz frequency?
• Have you tried to use another device to stream these apps to your Google TV?
• Have you tried to forget the WiFi network on the laptop or computer, then reconnect to it again?

In the meantime, please follow the next steps: 

• Use Mobile Data instead of Wi-Fi
• Restart your router
• Reboot streaming device
  • Remove the streaming device from the power source.
  • Leave the device unplugged for one minute, then plug it back in.

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.

[_jonhawkins]

Hi Rusell,

Thanks for this. I have a Google Home HD (3rd gen).  I could previously cast YouTube and Netflix, but now with this issue I cannot cast anything.

I have tried multiple devices. I have also tried resetting everything (Chrome, Wifi, Chromecast) and this has not worked.

I have tried all of your suggestions and none have worked.

[Rusell]

Hi _jonhawkins,

Thanks for posting in the community. I'm sorry to hear that none of the previous troubleshooting work before.

Therefore, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Fill out the relevant information in the form as:

• Community Thread
• Community Username

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
 
Best regards,
Rusell.