Google TV Streamer bug - Ambient mode > Recent highlights fails to show date and location

[Goldenrelease]

Hi, I have a bug on my Google TV Streamer where in Ambient mode > Google Photos, when Recent highlights are selected, the Streamer fails to show date and location. This worked perfectly fine on my Chromecast with Google TV 4K and same account. Common issue? Please advise.

[tajennifer]

Hi Goldenrelease,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the ambient mode that is not showing the date and location of your photos from your Google Photos account. I understand how frustrating this situation can be. But don't worry; help is here. In this case, you can follow the next steps to check if these settings are enabled for your ambient mode:

1. Go to Settings.
2. Select System.
3. Select Ambient Mode > Settings.
4. Select Personal photo data > Show.
5. Select Start now to bring up the ambient screensaver.

Please keep me posted and let me know how that goes. I'll be waiting for your response.

Best regards,

Jenny

[Goldenrelease]

Hi, I have checked both in this menu (turning the option off and back on) and in the Google Home app on phone, it is enabled, but the Google TV Streamer just shows "Recent highlights" text in the bottom left corner in Ambient mode.

[tajennifer]

Hi Goldenrelease,

Thanks for your reply. Could you please confirm if you tried the steps above on the Google Home app or the TV?
Please keep me posted.

Best regards,
Jenny

[Goldenrelease]

Hi, sure, i have tried many times, everything is updated. Tested both using Home app on phone and in the TV Streamer settings.

[tajennifer]

Hi Goldenrelease,
 
Thanks for your reply. I understand that after trying all the steps provided, the settings are still not showing up. We are sorry for the inconvenience that this can cause. But the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,
Jenny

[Goldenrelease]

Hi again,

I have found a way to trigger this error on my Streamer. 

Setting device language to other than English, for example Austrian German will show: "Recent hightlights" only. 

Setting device language to UK English, the device will show: date - place - "recent highlights"

[tajennifer]

Hi Goldenrelease,

Thanks for your reply and the update. We are happy to hear that the situation is solved right now with the changes that you made.
Please let me know if you have more questions.

Best regards,
Jenny

[Goldenrelease]

The issue it not solved, but i found a temporary workaround for this bug where changing Google TV Streamer language to other than English results in Recent highlights in Ambient mode not showing date and location. I've used the form to contact customer support.

[tajennifer]

Hi Goldenrelease,

Thanks for the information. Please keep an eye on your email; our team is going to reach out to you soon.

Best regards,

Jenny