Google TV streamer setup, works, no changes made, now can't be found.

[mmidgley]

Google TV streamer setup, works, NO CHANGES MADE, now CAN'T BE FOUND.  before performing factory reset can you at least tell me what i could have done to cause this? nothing?  buggy app?

[carolineharper]

This can happen due to a temporary network or account sync issue.
Try restarting the Google TV device and your Wi-Fi router first.
Also check that your phone and the device are on the same Wi-Fi network.
If it still does not show up, sign out and back into your Google account on the TV.
If nothing changes, a factory reset is usually the last option.

[mmidgley]

Factory Reset appears to be the only option every time this occurs, as all the other checklist items get checked and don't solve it.

[sicsacol]

Hi @mmidgley,

Thanks for posting in the community. I understand that your Google TV Streamer is no longer being recognized, even though no changes were made to your setup. I know it’s unexpected to have a device that was working perfectly suddenly stop appearing. No worries, I’d be more than glad to assist you.

To answer your question about what might have caused this, it could be related to a temporary communication error between your Google TV Streamer and your network. To confirm, have you had a chance to try the steps that Carolineharper shared? If so, did you notice any change? Also, a few quick details:

• Is your Google TV Streamer missing while casting from a specific app, or does it not show up in any apps?
• What is the status of the LED light on the back of your Google TV Streamer?

@carolineharper, thanks for the troubleshooting steps provided. 

Please keep me posted on how it goes.

Regards,
Jonathan

[mmidgley]

Streamer LED is on white like normal. There was no network outage, certainly not that wouldn't be recoverable within microseconds. Streamer was not found in Google Home app at all. Most of the time this streamer is only used with its built-in apps and the Google Home app on a phone is used as a remote, so I can't comment about other apps attempting to cast. 

Carolineharper's suggestions match Google's suggested actions, which made no change.

Factory Reset is the only solution until Google improves their software.

[sicsacol]

Hi @mmidgley,

Thanks for your response. I understand that your Google TV Streamer can't be found in the Google Home app and that only a factory reset of the device seems to fix the issue. Just to be on the same page, could you clarify what you see when you try to locate your Google TV Streamer in the Google Home app?

Please keep me posted.

Cheers,
Jonathan

[mmidgley]

It does not exist! It is not to be found anywhere in the app. Not in any room.  Not listed as not connected to a room.  It was previously listed in the app (in the room i chose) and functional, for example, being about to open the virtual remote control in the app.

In the Google Home app, if I attempt to setup a device, it asks what kind, I choose Chromecast, it doesn't find it (because it is already "installed") and the install process goes in an endless loop (bad programming, Google!), asking the user to try again.