11-28-2024 09:19 PM
I have a TCL Google Tv purchased last year in 2023. I want to display photos taken on my phone on the TV when it is in ambient mode. I thought this would be a simple process but it simply does not work.
I have added the photos to a dedicated album in the Google Photos app and then have selected this album on the tv for ambient mode. I have turned off all other albums and chosen “Live Albums Only” for photo curation.
I still don’t get even a single one of my photos showing on my tv when it is in ambient mode. It displays only the professional photos taken and stored automatically within the Google Tv system.
why is it so hard to be able to get my photos to display on the tv? I understand that Google uses photos that perfectly display on the tv based on aspect ratios and quality etc, but I can take out poor photos to stop them from displaying once I see them on the display, but I can’t even get to that stage because none of the photos even show. What gives?
very annoying
11-29-2024 09:58 AM
Something has happened/changed/broken since around Nov 27, 2024, as the single album that we have been using for ambient mode (pics of baby/now toddler) have been playing fine on four devices for years, have suddenly reverted to the stock photos.
The devices are:
For me, I it is "sort of" working again in our Next Hub Max - it flip-flops between our selected album and the stock photos), but for the TVs, I cannot even connect to my Google Photos albums.
I have posted about this here:
The only thing that changed on my account recently was switching our Google One plan from the AI 2TB to just 2TB. One would think that isn't the issue, but who knows.
12-04-2024 10:01 PM
Hi folks,
Thank you for the recommendation. I would like to know if you could solve the issue with the instructions provided before, or do you need assistance from me?
Feel free to reply if you need assistance.
Best regards,
Derick
12-05-2024 06:14 AM
@Derickf - What recommendation are you thanking us for?
12-06-2024 10:53 PM
Hi folks!
I apologize for the misunderstanding; I believed that you were sharing the troubleshooting to resolve the issue. I’ll be more than glad to assist both of you, could you please confirm the troubleshooting steps that have you done.
Please feel free to continue posting.
Regards,
Derick.
12-28-2024 04:22 PM
We could have our own photos on Ambient Mode on our TVs, and now we can’t. That’s the issue.
01-01-2025 12:19 PM - edited 01-01-2025 12:23 PM
@TomHutch99 - My solution:
Okay, I FINALLY figured out how to get all photos to display again.
DISCLAIMER
BACKGROUND
Here's the background/preconditions to my scenario
WHAT I DID ON DEC 31,2024 THAT RESOLVED THE ISSUE
Here's a visual of the setting that was "Off" for my spouse when in the Ambient mode "Google Photos" setting as a member of my Google Home:
Now, the same Toddler album still works on my sister-in-law's Chromecast and her parent's Chromecast. The commonality there is that both my sister-in-law and their mother are also members of the Google Family Plan, but my spouse is not a member of their Google Home.
CONSLUSION
It looks like some additional setting/permission was set up where all Google Home members need to enable a setting before any pictures in their Google Photos can be displayed on a screen in the home. I believe this to be the case because the pictures still display fine in other homes that the photo owner is not a member of, but has shared the album with some who is in the home (a gap, perhaps).
That was not fun to figure out.
01-28-2025 03:36 PM
Hey @TomHutch99,
Are you still experiencing this issue? If so, the team would like to look into it a bit more - do you mind submitting feedback through Google TV? Somewhere in the feedback report (either at the beginning or the end) be sure to include "#ambient" so that the team can easily find your feedback. You can also submit via the Google TV mobile app - instructions can be found in this article.
Thank you.