Google home not launching Chromecast with Google tv correctly.

[abellaj]

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Original Poster:Michael Di Dio

I am having an issue on all of my Chromecasts wjth Google Tv  (I have 3). When I tell a Google assistant via a Google home or Google home mini to play Netflix or YouTube tv or Disney plus, etc, it correctly repeats the command “Playing Xyz from Netflix on Bedroom tv” which is correct. Then the tv correctly turns on, but the program never launches or plays. Even if I ask it again while the tv is on, it will repeat the correct command again but still, nothing will play. It just shows me the “For you” page on Google tv. Only way for me to launch is with remote or through casting.

[abellaj]

Hey there Michael,

Does this issue occur with the Chromecast Voice Remote assistant, as well as the Google Assistant app, such as the one on your phone?

If the same issue occurs on both devices, would you re-boot both your Chromecast with Google TV and Google Home speakers, then try the voice command once more?

Thank you for your patience, and I look forward to your response,

Jeran

(Community Specialist)

[mdidio]

Hi there,

Yes it does. It happens on any voice assistant launched command

[Jeran]

Hey there,

Continuing on from the old thread, have you always had this issue with the Google Assistant, or has this issue appeared recently? Also, I never got confirmation on the last steps I provided, so would you be able to give these steps a try and let me know if that resolves the problem:

• Check the linked accounts on Google TV, if there are multiple accounts, temporarily remove the others, leaving only the primary account.
• On the Google Home App, Under Assistant settings > Videos > Go ahead and link your Netflix, YouTube TV, and Disney+.
• Factory Reset your Chromecast with Google TV's and reset-up using Google Home app.

Let me know if that fixes the issue or not. If you had any other questions or concerns, please let me know!

Best regards,

Jeran

[mdidio]

This issue was not a thing until about a month ago. I have had multiple Google TV w/ Chromecasts and Chromecast Ultras working with my Google Home speakers/minis/displays and they worked great until 3-6 weeks ago. 

Only one account on each Google TV, so that is not an issue. All streaming accounts were already linked correctly. I would like to try and have this fixed without factory resetting since the Google TV took over 4 hours to set up with the correct streaming accounts and preferences.

[Jeran]

Given that we've exhausted all our troubleshooting steps here, performing a Factory Reset would be the final step in the process. If you're still hesitant on performing the Factory Reset, I kindly suggest reproducing the issue and filing a feedback report through the Google TV interface. Would you also include CCT3 Assistant in the description field if you choose to submit feedback?

This will send a report to the Chromecast team and allow them to further investigate if similar reports start coming in. To set proper expectations, please note that I can't guarantee that a solution will be available right away.
 

Thank you,

Jeran

[12fad5hf]

I have this same issue. Multiple google homes won't play to the chromecadt with google TV. Worked perfectly before, as well with precious versions of chromecast (gen 1/2 non Ultra). Main reason I have them, so thinking of ditching google for another platform (Amazon). Fix it.

[Jeran]

Hey there,

Would you be able to try the steps that I suggested to mdidio? 

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[mdidio]

I ended up completely factory resetting one of the CC w/ Google TV devices and one of my Google Homes. I then completely relinked all of my accounts and preferences. Issue still occurs.

For instance "Hey Google, play NFL Network on Family Room TV"... Should turn on TV, open Youtube TV, and start playing NFL Network.
What happens: "Okay, playing NFL Network from Youtube TV on Family Room TV" (Correct response), followed by the TV turning on, but nothing else. All I see if the home screen for the Chromecast w/ Google TV. 
When I try spotify, same thing, but it actually plays music, but it does not launch the Spotify home page. It plays in the background of the home page. I believe there is a bug preventing Google TV from launching the correct app from the Google Assistant command.

[Jeran]

Goodness, if the assistant issue is still occurring after all the steps you've tried, I also believe there may be a deeper issue as well. Were you able to re-create the issue and submit feedback under the CCT3 Assistant already?

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[mdidio]

Issue is still not fixed. I repeated the steps and submitted feedback.

[Jeran]

Hey there mdidio,

Thank you for submitting feedback on that! If you checked the option to send the logs for your device, the engineering team will be able to take a look at your devices and try to figure out the issue. Just to be transparent, it may take some time for this bug to be fixed. However, if you had any other questions or concerns, I'd be happy to address them.

Best regards,

Jeran

[Jeran]

Hey there!

We haven't heard back from mdidio, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran