Google streamer 4k - IPTV H.264 codec problem

[Shulz]

On GS4K I have a problem with iptv which in H.264. Video freezes after a few seconds (sometimes minutes), but sound is still working. After reload channel it works few seconds and freeze again. This problem is on android 14 on Google Steramer 4K. On another devices like Xiaomi mi box s3 gen (android 14), Ugoos sk1 (android 11) no problems with same iptv provider and player (Tivimate). I saw, that this problem was on android 14 on Google Chromecast and was solved by october build. So, I want to know, when planning to solve this codec problems on Google Streamer.

Thank you.

[virnab]

Hi Shulz,

Thank you for reaching out to our community.

I understand that you're dealing with video freezes on your Google TV Streamer (4K) when using the H.264 codec for IPTV. I appreciate the relevant information you provided, specifically that your Streamer is running on Android 14 and that other devices, such as the Xiaomi TV Box S (3rd gen) and Ugoos SK1, have no issues with the same IPTV service and TiviMate app. I'm happy to look into this for you.

To help me investigate this further, please answer the following questions:

• What is the make and model of your TV?
• Is your Google TV Streamer (4K) connected to an external sound system, such as a soundbar or A/V receiver?
• If it is connected to a sound system, what is the brand and model?
• Does the freeze happen on a specific IPTV show or channel, or is it across all content?
• Is your streamer firmware up to date? You can use this Google Help Center article as a reference: Updates to your Chromecast or Google TV Streamer.
• Does this issue only happen with the IPTV service, or does it occur in other apps (like YouTube or Netflix) as well?
• How often does this occur? (e.g., every time you use the service, once a day, occasionally, etc.)
• Is the Google TV Streamer connected via Wi-Fi or Ethernet?

• If you are using an Ethernet connection, are you using an HDMI-certified 2.1 cable to connect the streamer?
• If you are using a Wi-Fi connection, how far is the device from the router?
• Could you please run an internet speed test while you are experiencing the issue and let me know the results?

Please keep me posted with these details so we can proceed with more specific troubleshooting steps.

Best regards,

Virna

[Shulz]

LG 43NANO80A6B.ARUG,

sound via Only TV

freezes on some channels

firmware is updated

Only with IPTV, every time, after 2-3 sec

the problem occurs via Wi-Fi, Ethernet. Connection speed is fine, 200+ mbs

And once again, problem only on Google Streamer, other devices works great. At internet I can see a lot of similar messages from various users, that has freezes on IPTV, uncluding this forum. Channels works fine on Vimu Player when "HLS/DASH ExoPlayer2" is OFF. So, it looks like problem is on Android 14 native codecs, because at Android 12 no problems at all. Many people waiting fix from Google, very long time...

We hope It's going to happen.

Thank you.

So, similar problem was solved for Google Chrome Cast, link

[virnab]

Hi Shulz,

I apologize for the delay in responding. Thank you for your timely response and the comprehensive information you've provided.  I'm glad to continue assisting you with this concern.

To help you with this, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted.

Best regards,

Virna

[Shulz]

Hi, Virna. I filled the form. Waiting for feedback

[virnab]

Hi Shulz.

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help.

If you have any questions or concerns in the future, feel free to reply to this post.

Regards,
Virna

[Nocrwnking]

I have the same issue on chromecast tv HD, 

[sssnnn]

I am having exactly the same issue. Why is this not patched up yet Google. It is crazy to me. 

[bugfinder03]

Same problem for my Streamer. But also i got a Mecool Mego1 4K stick with Google TV 14 and there are no problems with same iptv channels on it

[Harri1975]

Google streamer 4k - IPTV H.264 codec problem.

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