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Google streaming device shuts down every 15 minutes

JR58
Community Member

Friday

This problem just started recently, but the Google streaming device turns off on it’s own and has to be powered back on continuously 

 

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4 REPLIES 4

vinnyleo
Community Member

Saturday

I'm having a similar issue.  I have the Google TV 4K streamer connected via HDMI to an LG TV.  Every 5 to 15 minutes my TV sya the signal is lost.  I have to turn the power off and on to get it back.  

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sicsacol
Community Specialist
Community Specialist

Monday

Hi all,

 

Thanks for reaching out to the community. I'm sorry to hear that your Google TV Streamer shuts down on its own and shows a "signal lost" message on your TV. I understand this situation must be concerning since it happens every 5 to 15 minutes and requires you to power it back on to get it working again. I appreciate the information you've shared and your troubleshooting efforts so far. Don't worry, let's work together to get this resolved. To help with that, I have some questions:

  • Is your Google TV Streamer plugged correctly into the TV and power source?
  • Is there an LED light on your Google TV Streamer? If so, what is the status of the light? Please refer to the following article to know the meaning of the light: Chromecast and Google TV Streamer LED light.
  • How do you use your Google TV Streamer device ( casting or using it)?
  • Does your Google TV Streamer shut down with other situations, for example, when you use a port hub?

Any additional details you can provide will be helpful.

 

Cheers,
Jonathan

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vinnyleo
Community Member
In response to sicsacol

Monday

Plugged into the wall outlet via provided USB-C cable

Connected to TV via HDMI

White solid light on the back of the streamer

Use it for apps like YouTube TV, MLB

 

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sicsacol
Community Specialist
Community Specialist
In response to vinnyleo

yesterday

Hi @vinnyleo,

 

Thank you for your response and for taking the time to address the previous questions. Let's try the following steps to troubleshoot the issue:

  • Power off your TV.
  • Unplug the TV's power cord from the electrical outlet.
  • Unplug your Google TV Streamer from its power source and from the TV's HDMI port, and then wait for one full minute.
  • Plug both the TV and the streaming device back into their power sources.
  • Wait about 30 seconds for them to boot up fully. Power on your TV.
  • Connect the streaming device back into the TV's HDMI port.
  • Use your TV remote to tune the TV to the same HDMI input where your streaming device is plugged in.
  • If your TV has multiple HDMI ports, try to plug your Google TV Streamer into a different HDMI port on your TV and check if the issue persists.

Please let me know how it goes after trying these steps.

 

Regards,
Jonathan

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