Google tv streamer cannot be verified by google.

[Smits]

Hi

After a hard reset it became impossible to get started again with the streamer. Every time the chromecast is connected via google home app, the app gives me a notification that the google tv streamer cannot be verified, go to google support. This while it gives the message on the tv "connected". I tried another reset, a reset of my network, reinstalling the app, deleting a house.

This is very frustrating as tried 4 evenings with no result. I hope you can help!

Kind regards

Sander

[BeulaA]

Hi @Smits, 

Thanks for reaching out to the community! I’m sorry to hear you’re stuck in a setup loop with your Google TV Streamer after a hard reset. Even though the TV displays “Connected” while the Google Home app shows a “Device cannot be verified. go to Google support” message. I know how frustrating it is when a device doesn’t work as expected. And I appreciate the troubleshooting steps you’ve taken so far. Don’t worry, I’m here to help!

To better assist you, I’d like to gather a bit more information:

• When exactly does this error occur?
• Is your smartphone’s operating system up to date? 
• Are you using an Android or iOS device to manage your Google TV Streamer?

In the meantime, you can try these troubleshooting steps:

1. Uninstall the Google Home app from your phone.
2. Restart your phone.
3. Reinstall the Google Home app.
4. Retry the setup by following the steps in this guide: Set up Google TV Streamer (4K) and Voice Remote.

Keep me posted. 

Regards,

Beula

[Smits]

Hi Beula

Can you please help me out a bit more?

I just bought a new TV streamer but I have the same verification issue. I actually lost al my patience and confidence in Google Streamer....

The Home app automatically indicates the streamer in my wifi network. But the a few steps further the app gets stuck in a loop. 

2cnd try is via QR code. When scanned the 2 device clearly connect as I can see mouvement on the screen but after a few seconds the window: "device cannot be verfied" pops up again.

And again, and again, and aigain...

Yes Smarthone is up to date: S25 with newest android OS. I use an android device, as I used before when it worked out immediately!

I tried the steps you discribed before already and did them again now, no luck.

This is so frustrating!!!

What is wrong?

Please advice.

Thanks

Sander

What is wrong

[BeulaA]

Hi @Smits,

Thank you for the update. I see you've purchased a new Google TV Streamer, and I know how frustrating it is, especially as you're experiencing the same error as the previous device. Since the problem is persisting across both devices, let’s explore some additional steps to get this resolved:

Restart the Device:

• Remove the Google TV Streamer from its power source.
• Leave the device unplugged for at least one minute.
• Plug it back in and let it reboot completely.

Perform a Factory Reset:

• While the device is plugged into the TV and powered on, press and hold the button on the back of the device for 10–12 seconds.
• The LED light will begin to blink yellow.
• Once the LED light turns solid white, release the button. The device will then begin the reset process.

After the device restarts, please try the setup process again.

Keep me posted.

Regards,
Beula