Welcome to the help community
Are you in a Chromecast supported country?
Chromecast with Google TV is only supported in Australia, Canada, France, Germany, Ireland, Italy, Japan, Spain, United Kingdom, United States (except Puerto Rico).
If so, please follow setup instructions on
If you do not have full control of your Wifi Router, does your location have a
captive portal (campground, apartments, dorm, hotel, etc) that requires a login? When the captive portal settings are enabled, these settings can prevent your Chromecast device from properly connecting to your mobile device or computer. -- See
What router settings do I need to set up Chromecast?
-from James.M (Product Expert)