Help with my chromecast

[Sueviolet]

I just got a new router and I’m unable to connect to Chromecast? Called router company and they were unable to help me. I’m not tech savvy. They told me I need to redo my chromecast? Not sure what they mean? Please help if you can?

[MrVacca]

Hi @Sueviolet - Sounds like you are going to want to do a factory reset on your Chromecast.  Here is an article on how to do it depending on what version Chromecast that you have: https://support.google.com/chromecast/answer/6254654?hl=en&co=GENIE.Platform%3DAndroid

Hope this helps!

[Dan_A]

Hi guys,

@MrVacca, thanks for the help.

@Sueviolet, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it? By the way doing the factory reset will revert your Chromecast to its default and original settings, you need to set it back up once the reset is done.

Cheers,

Dan

[Princesss]

Hey folks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.
 

Best,

Princess