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I am unable to log in to the streaming service, Stan Australia, via my new Google TV Streamer.

Ian_B
Community Member

I am unable to log in to the streaming service, Stan Australia, via my new Google TV Streamer.

I already have working links through the Google TV Streamer to the streaming services such as Netflix, Kayo Sports, Binge, Prime, ABC iView and others.

I have the latest version of the Stan app installed but when I try to log in, I get an error message “L3 (Wrong email address or password)”. I have double-checked and confirmed that these log-in details are correct.

However, if I use those same log-in details via the Chromecast app that is built into the Google TV Streamer going through my mobile phone or via my computer, I log in without any issues.

I am using a direct ethernet connection not Wi-Fi to the Google TV Streamer.

On the Stan FAQ, they suggest setting my location to ‘Australia’, but I am unable to find a setup option to specify that other than the setting for my time zone location.

I have the latest update installed for the Google TV Streamer.

1 REPLY 1

Ian_B
Community Member

Sincere apologies!

I have just been informed that the password that I was told was correct...was not!

On typing in the correct password, I now have access to the Stan Australia streaming service!

Cheers!