I get audio but only one picture at a time from the video. Happening on both Chromecast devices

[abarrowc]

I was casting fine on both my Chromecast devices (I have 2) and on 2 different TV's.  Then last night it just started to stream the audio and show one picture at a time like a slide show of the video.  I rebooted my router, and the laptop, and restarted the Chromecast devices.  This did not solve the issue.  Still having this happen this morning.

[ByronP]

Hi abarrowc,

Thank you for reaching out to the community. I understand how frustrating it can be when your Chromecast only displays one picture at a time during casting, and I apologize for the inconvenience. I appreciate your efforts in troubleshooting this situation. Let's work together to find a solution.

Before I proceed. I have a few questions to gather more information:

• What type of Chromecast do you have? (Reference to identify your Nest Chromecast)
• Have you encountered this situation when casting with your laptop?
• How close are the devices (Chromecast and casting device) to each other during casting?

In the meantime, please try the following:

Check the internet connection; here are the steps:

1. Restart your router:

• Disconnect the Wi-Fi router from the socket and leave it unplugged for 2 minutes. Start a 2-minute timer to track the time.
• Check if the router's LED lights are off when the router is unplugged. Some routers have backup battery packs, so you need to disconnect the battery packs to ensure the router completely turns off.
• Once all router LED lights are back on and the network name shows on the list of available Wi-Fi networks on your laptop, check if the streaming device can connect to the Wi-Fi network.

     2. Verify Wi-Fi band: If you have a dual-band router (2.4 GHz and 5 GHz), ensure that your streaming device and laptop are connected to the same Wi-Fi band.

Let me know how it goes and keep me posted.

Regards,

Byron