cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Last Chromecast Update was pretty bad... constantly crashing my LG TV

FluffyKitten
Community Member

Why, oh why does Google not let users turn off automatic updates?

The last Chromecast update is pretty horrible and is actively crashing my television.

The Chromecast Ultra I have is for my retired parents in their 70's. They barely know how to work the YouTube app, touching the fake TikTok stuff that shows up in their feed. This is before the recent YouTube update that added 3x more advertisements. Forced my hand into upgrading into Premium, which still gets popups about features and YouTube Music confusing my elderly parents.

Anyway, I know the Chromecast updated on its own because the UI is slightly different and now it can be controlled with the TV remote as opposed to being controlled by the casting device only. TV was purchased in late 2019. Worked fine daily throughout the pandemic up until the last auto-update. Now every time the TV is turned on, it locks up, then reboots. Sometimes, it just turns off in the middle of a video as I've noticed the Chromecast Ultra itself gets hotter than it used to, which was already very hot.

Google engineers, piss off. Seriously. It's already hell blocking Android updates on my work-critical devices, now you're actively crashing a freaking display device. I've already blocked access to DNS Google servers but the devices keep circumventing my explicit network rules. At this point, Google software is malware.

7 REPLIES 7

ZakariasBenzet
Community Member

My chromecast keeps crashing too. Might be switching to something else 

Jeran
Community Specialist
Community Specialist

Hey there FluffyKitten,

I apologize about the late response on this issue, thank you for being patient! Were you able to fix that crashing problem? If not, I'd be happy to help out, as I know I would also be upset if that kept happening. Let me just ask you some questions about what's happening:

  • What is the firmware version of the Chromecast?
  • When you say hot, is it uncomfortable to the touch?
  • What color is the LED light on the Chromecast when it crashes?
  • Are you able to find a way to cool the Chromecast, like a fan or heat sink?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

No

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Nope

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from FluffyKitten, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran