Loading error unable to load for you

[Babajo66]

I've tried everything to solve the problem "loading error unable to load for you", I am reluctant to use factory reset as I will have to re-imput all my details and this cud also cause loss of content. Can somebody please help, I need to keep the system up to date as I am often in bed due to medical conditions. I am not so techno savvy so reply in layman's terms. 

[Jeran]

Hey there Babajo66,

I apologize for the late response, and thank you for being patient! Were you able to fix that error? If not, I'd be happy to help you figure this out. I've seen some users with this issue resolve it by clearing out the cached app data on the Google TV and the TV storage apps. Here is how to do that:

1. Go to the Google TV home screen.
2. Select the profile icon in the top right corner of the screen.
3. Select Settings.
4. Select Apps.
5. Select See all apps.
6. Scroll down and select the Google TV app.
7. Select Storage & cache.
8. Select Clear cache.

Just make sure to do the same for the TV storage apps as well. I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Muddi]

Hi there,

Checking in, did the troubleshooting steps shared help?
 

Cheers,

Muddi

[Muddi]

Hey Babajo66,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi