My Chromecast doesn't let me watch titles in the language that I want (the language disappears)

[anonymous_2003]

Hi there. I've had my Chromecast for about two years now and it's worked well. But, for the last 9 months, my Chromecast doesn't let me cast titles in the language that I want, specifically French. Whenever I try to cast a Disney Plus title, I can't choose the "French" option in "Languages", even though I can do it when I don't want to cast (if I want to watch the same title on my phone, for example, I can watch it in French). The option simply disappears whenever I try and cast the title. 

Do you know what I can do about it?

Thanks!

[tajennifer]

Hi anonymous_2003,

Thanks for posting. I'm sorry to hear that you are having this situation with your Chromecast and the Disney Plus not changing the language. But don't worry, I can help. 

I just need to ask for some information:

1. Does this issue only occur in the Disney+ app?
2. Have you cleared the cached data in the Disney+ app?
3. Do you have your location set up in the Google Home app?
4. What troubleshooting steps have you already tried?

Once I have this information I can provide the specific steps. 

Please let me know if you have more questions about it. 

Regards,

Jenny

[anonymous_2003]

Hello,

Yes, this issue only occurs with Disney Plus, and I did clear the cached data and set up my location in the Google Home app. I tried to reboot it and factory reset it. 

Thanks!

[tajennifer]

Hi anonymous_2003,

Thanks for your reply and for the update. I appreciate you trying all those troubleshooting steps, including restarting and resetting your devices. If after all the steps your Chromecast device is still having problems with the Disney Plus app, we're here to help! Feel free to call us to connect with one of our specialists for further assistance.

Regards, 
Jenny
 

[anonymous_2003]

Hi! I already tried to chat with a Chromecast specialist. But for some reason it never lets me send the form once I’ve filled it. It shows “There was a problem with the form. Refresh the page and try again”. But even if I do that it doesn’t let me send it, and that’s happened on multiple devices. Do you know what I can do?

Thank you!

[tajennifer]

Hi anonymous_2003,

Thanks for the update. I'm sorry to hear that you weren't able to connect with a specialist via chat. I understand how frustrating that can be.

Let's explore other ways to get you the help you need. Would you prefer to try contacting us by phone, did you try that option?

Please let me know if you have any questions or if there's another way I can assist you.

Regards,

Jenny