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My Chromecast is signed into a different account

Ahsten111
Community Member

Hey my chrome cast is signed into someone’s account that i have no control over and cannot find a way to rest or setup mine without having access to that account can someone help me?

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Ahsten111,

I apologize about the late response, thank you for being patient! Were you able to fix that account issue? If not, I'd be happy to help out! The easiest thing to do would be to factory reset your Chromecast device, then go ahead and re-set it back up from there.

I hope that helps you out, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS