My Chromecast is stuck on screen saver.

[erinvwv]

• My Chromecast is stuck on the screensaver. I rebooted and I remove the batteries from the remote for two minutes and then put them back in and it's still stuck on screensaver. What do I do?

[JenniferV]

Hi erinvwv,

Thanks for reaching out and for doing some steps beforehand — I appreciate it. Try the suggested steps below:

1. Plug in the Chromecast into a different HDMI port on your TV.
2. Reboot your Wi-Fi router.
3. Plug in the Chromecast on a different TV screen, if possible.
4. Reset your Chromecast. 

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Best,

Jennifer

[JenniferV]

Hey erinvwv,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer