My Chromecast still inoperable and I can't contact support.

[matheos]

Dear Google Support,

I am extremely frustrated with the ongoing issue with my Chromecast (2nd Gen), which has been completely inoperable since the beginning of last week. As a long-time enthusiast of Google products, I expected better. In an effort to fix the issue, I performed a factory reset, only to later learn that users who did not reset their devices can now use them again—while those of us who followed troubleshooting steps are left waiting indefinitely for a Google Home app update.

This situation is unacceptable. My Chromecast is my only way to stream content to my TV, and the issue completely disrupted my birthday celebration this past weekend. I had guests over and was unable to use my TV at all because of this problem.

It is frustrating that instead of providing a real solution, the response for affected users is simply to "wait." As a dedicated Google user, I expect a concrete timeline for the update or a proper fix. Please escalate this issue and provide a meaningful resolution as soon as possible.

Looking forward to use my tv again.

I tried to send this message to help center but the link goes to 404 error...

Best, Matheos Montalvão.

[kcruzgonzalez]

Hello matheos,

Thanks for reaching out to the Nest Community. I'm truly sorry for the inconvenience this Chromecast issue has caused you. However, I'm happy to share that Google has released a fix, and your device should be returning to normal functionality.

Here’s a summary of the update:

• For users who did NOT perform a factory reset:

  • Your Chromecast should now be functioning correctly.

  • If you're still experiencing issues, please verify your device's firmware version using the instructions found here: Chromecast and Google TV Streamer firmware versions and release notes.

  • If your firmware is outdated, please reboot your Chromecast to initiate the update process.

• For users who DID perform a factory reset (like yourself):

  • You'll need to update your Google Home app to the latest version:

    • Version 3.30.1.6 for Android

    • Version 3.30.106 for iOS

  • This app update is currently being rolled out and may take a few days to reach all users.

  • Google will post a confirmation once the rollout is complete for all users.

Google sincerely apologizes for the disruption and any inconvenience caused.

In essence, the core issue has been resolved. If you didn't factory reset, your Chromecast should be working. Since you did perform a factory reset, you'll need to update your Google Home app once the update becomes available to you.

Please don't hesitate to ask if you have any questions.

Regards,

Kevin

[Nextar]

Когда будет обновлений?

[kcruzgonzalez]

Hello Nextar,

Thanks for reaching out to the Nest Community. We're happy to address your questions about upcoming Google Home app updates.

Thank you for your interest in our application's future updates. If the update hasn't been released in your region or country yet, I recommend waiting a few days. Once it's available, you should be able to resolve the issue with your device.

Please let me know if you have any further questions.

Regards,

Kevin

[NatashaPhotiou]

Hello,

I did perform a factory re-set on my Chromecast when the issue first occurred. From what I can see, my Google Home app has been updated as suggested but my Chromecast is still not linking to my Google Home account. Is there anything else I can do? 

[kcruzgonzalez]

Hello NatashaPhotiou,

Thanks for getting back to me. To help me understand your situation better and guide you through the next steps, could you please tell me:

1. What specific Chromecast device do you have?

2. Are you using an Android or an iOS (Apple) device with the Google Home app?

3. Could you please double-check that your Google Home app is fully updated to the latest version available in the Google Play Store (for Android) or the App Store (for iOS)?

Also, let's try this:

4. Please perform another reset of your Chromecast device. You can usually do this by holding down the button on the Chromecast for about 25 seconds until the light starts blinking. After the Chromecast restarts, also restart your phone or tablet and router.

Once both devices have restarted, try going through the setup process in the Google Home app again.

Please let me know what happens after you try these steps and provide the information I asked for. We'll figure this out together!

Regards,

Kevin

[Masac]

If you set the date on your phone to March 8th and restart the setup process after the factory reset, the Chromecast updates and everything works correctly. Then it goes back to the current time.

[Ilaria]

Ho provato a cambiare data ma non funziona...continua a non eseguire la configurazione 

[kcruzgonzalez]

Hello IIaria,

Thank you for your response. I'm sorry to hear that the situation persists. Let's work together for a solution.

Before I begin, I need to ask a few questions for further assistance:

1. What specific Chromecast device do you have?

2. Are you using an Android or an iOS (Apple) device with the Google Home app?

3. Could you please double-check that your Google Home app is fully updated to the latest version available in the Google Play Store (for Android) or the App Store (for iOS)?

Also, let's try this:

4. Please perform another reset of your Chromecast device.

   • While the Chromecast is plugged into the TV and powered, hold down the button on the side of the Chromecast.
   • The LED should begin to blink orange. When the LED light turns solid white, release the button and the Chromecast should then restart.

   After the Chromecast restarts, also restart your phone or tablet and router.

Once both devices have restarted, try going through the setup process in the Google Home app again.

Let me know how it goes and keep me posted.

Regards,

Kevin

[Pablo9]

MASAC is absolutely right. This is the ultimate solution. Great tip!!!!