Need to return bricked Chromecast

[jimxbob]

Hi,

After good service, my Chromecast is now bricked and I need to return it. It was purchased from amazon a year ago, and they direct me to the manufacturer.

The device sits showing "Google TV" in a rectangle with colours circling it.

It will not respond to a factory reset - the light goes from yellow to white, when I press and hold the button, it doesn't matter how long I hold it, it doesn't change - it stays white.

I've had a similar issue months back - that time a factory reset got it running again. 

How do I get a warranty replacement?

[Kimy]

Hi jimxbob,

Thanks for posting here in the Google Nest Community. You can check if your device is still covered by warranty here: Warranty Checker. If it’s still covered, then you can reach out to our support team for a replacement.

Let us know if you still have questions or concerns.

Thanks,

Kimy