Netflix cast button disappeared

[Oznerol4]

Hi! Out of nowhere the cast button on my Netflix app disappeared. Everything else is working like Disney+, YouTube, Spotify etc. I've tried everything from uninstall reinstall the Netflix app, clear cache and memory of the Netflix app, restart my phone, restart my Chromecast, factory reset my Chromecast. Both are connected to the same network and as I said up top, everything else is working fine. I'm running out of options with regards to trouble shooting. I checked my subscription plan, it hasn't changed, since I was still able to cast the show's 2 days ago, and then suddenly the cast button disappeared. Contacted Netflix customer support but I'm still waiting for a reply. Thanks in advance for any help you can throw my way 🙏🏼

[Kimy]

Hi Oznerol4,

Thanks for posting and for being a step ahead of us. Based on your description, it seems that your Chromecast device is working as intended since everything works fine except for the missing cast icon on the Netflix app alone. Let’s break it down and identify if it’s account-related or device-specific. Try to cast using another smartphone, tablet, or laptop and observe using your account and a friend's account. It may shed some light on what really is going on after that.

I hope it helps. Let us know how it goes.

Thanks,

Kimy

[Oznerol4]

Thanks for the reply. Did exactly that, used my wife's phone and the kids' tablet, still the same. Everything else is casting except for Netflix. So I'm fairly certain it's with the Netflix app or account that's causing the issue. I tried contacting their customer support again, but still no reply. So I'm still waiting on their end.

[Kimy]

Hello Oznerol4,

Thanks for the details. Since we managed to narrow it down to Netflix itself (could be account, restriction, configuration, bug, etc.), I suggest you wait for their support team to respond to you. We’ve proven that it’s not your Chromecast device, Wi-Fi, or casting devices (smartphones, tablets, etc.). Give them the full details of the steps that you’ve taken and how we identified that it really has something to do with the app. Let us know how it goes.

Regards,

Kimy

[Ali1919]

I am having the same issue with Netflix.

[Ali1919]

I’m having the same problem. I just went to the help section and found this. It looks like you need to pay for a premium subscription to cast. Using a mobile device to watch Netflix on a TV isn't available on an ad-supported plan. To use your mobile device to watch Netflix on your TV, you'll need to change to an ad-free plan.

[Kimy]

Hi Ali1919,

Thanks for posting and sharing that information here. You can contact Netflix directly to validate that information. If it’s confirmed, then this would be beyond our control.

Let us know how it goes.

Best,

Kimy