No WiFi connection and remote doesn't work

[ruudgkool]

I'm trying to install my new Chromecast with Google TV but the Google Home app can't find the device. When I restart the Chromecast, it gives a 'No internet connection' notice on the TV screen, "Hold [home] for more info".

But I can't hold [home], because the remote doesn't work. I've tried pairing it by pressing down back+home. The remote blinks when I do that, but it doesn't change anything.

Every troubleshooter says to make sure my device is on the same WiFi-network as the Chromecast, but I don't understand how to do that. After all, I can't access any settings through the Google Home app, and I can't set it on the TV either because the remote doesn't work.

[sicsacol]

Hi @ruudgkool,

Thanks for posting. I'm sorry to hear you're going through this with your Chromecast with Google TV. I understand it can be frustrating when your device isn't working as expected. Don't worry, I'm here to help. To better assist you, I have a few questions:

• How long was the remote functional before it stopped working?

• Can you describe what was happening with your Chromecast with Google TV and remote in the 5 minutes prior to the remote not working?
• What type of batteries did you use? Are they the original batteries included in the box?

In the meantime, please check out the next article for more tips: Troubleshoot the Chromecast or Google TV Voice Remote.

Cheers,
Jonathan