No surround sound when casting HBO Max

[AidanHoover]

A few days ago, I stopped getting surround audio when casting HBO Max with my Chromecast Ultra. Whether I'm casting a new movie or a TV show, I only get stereo audio for some reason. Does anyone know a fix for this? I've deleted and re-installed the app, rebooted my Chromecast, checked the Chromecast's surround settings, and checked my AVR's DSP settings. Surround sound works just fine with Netflix. Any help would be appreciated, thanks.

[JenniferV · Accepted solution]

Hi Ddiscenza11,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the surround sound feature. Please try to use a different mobile device. Resetting your Chromecast Ultra might also help. If the issue still persists and this is only happening with HBO Max, please try to reach out to them for additional help.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again — just checking in to see if you still need help with your Chromecast. Feel free to let me know if you do. 

Thanks,

Jennifer

[AidanHoover]

Yes, I'm still having the issue. I reached out to HBO Max, they asked me a long list of questions, I answered it. They emailed me back with another long list of questions, half of which I had already answered, the other half were irrelevant ("What TV are you using?" - I told them I was using an AV receiver so they shouldn't need to ask about my TV.) I didn't respond. I'm just gonna let it be and hope it fixes itself eventually.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Disclosure11, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran