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Pairing chrome cast to phone remote wont work

Taryn32
Community Member

Hi,

I have been using the Google Tv app for months now to use my Chrome Cast now it has stopped connecting to me phone and iPad. I have done everything the Internet says. I have now factory reset the caster but because the hand held remote is broken I can not set it up. 
and the App will not find it. 

9C4B54A3-3B8A-47AD-AEF7-DAA47B131025.jpeg

7 REPLIES 7

David_K
Diamond Product Expert
Diamond Product Expert

Broken in what sense? Did you try replacing the batteries?

You won't be able to setup Chromecast without a working voice remote.

Taryn32
Community Member

My dog chewed it. 

so, I have to purchase a entire new Google Cromecast ? 

David_K
Diamond Product Expert
Diamond Product Expert

Ah dear! The voice remote is sold separately on the Google Store:

https://store.google.com/product/chromecast_google_tv_voice_remote

Taryn32
Community Member

Oh thank you !

Princesss
Community Specialist
Community Specialist

Hey everyone,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey folks,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.
 

Best,

Princess

Jeran
Community Specialist
Community Specialist

Hey there Taryn32,

I'm just checking up on this thread, I'm glad David was able to help you out! In that case, do you have any more questions or need any additional help? 

Best regards,
Jeran