Prime Video not playing through Chromecast with Google TV. It just loads then displays an error. H

[Dan94]

Prime Video not playing through Chromecast with Google TV. It just loads then displays an error. However, prime works when casting a movie from phone. Already tried clearing cache, reinstalling, and restarting the device but still not working.

It displays this error (see attached) after loading bar for a minute or 2.

[Jeran]

Hey there Dan94,

Is this problem occurring only with the Prime Video app and not any other app? If that's the case, and you've already cleared the cached, reinstalled, and restarted your Chromecast device, you may need to reach out to Prime Video support to see if they are aware of any issues on their end. You can reach them via this link.

I hope that helps, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Muddi]

Hi there,

How's it going with your device? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi
 

[Muddi]

Hello Dan94,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi