Problem with casting

[Jagpreet]

I am adding chromecast to home, and after all the steps, it says could not communicate with your chromecast.

You said factory reset your chromecast, but it is only possible if the device is already added. I cannot add the device at all. I did reset each and every devices required for this setup.

• Very annoying and frustrated. 

[Mj10200103]

Hi, I have a solution which works for me - 

1. Reset your Chromecast.
2. Connect your phone's Wi-Fi manually to your Chromecast’s service set identifier (SSID) [which is the name of the chromecast which usually says "chromecast[1234]" on the lower left of your TV screen].
   1. Open your phone’s Settings app 
   2. tap Wi-Fi  
   3. connect to the Chromecast SSID.
3. Open the Google Home app and try setup again. Voila!

Hope this helps!! 

[JenniferV]

Hi folks,

Thanks for the help, Mj10200103. 

@Jagpreet, how's it going with your Chromecast? Have you had the chance to do the steps suggested by Mj10200103? Also, could you please tell us what type of Chromecast device you have and the mobile phone you are using for setup?

Thanks,

Jennifer

[JenniferV]

Hi Jagpreet,

It's me again. I wanted to check back in to see if you still need help with your Chromecast. Feel free to let me know if you do.

Regards,

Jennifer

[JenniferV]

Hi there

Just checking in to make sure that you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer