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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
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  • 11 kudos

Amibent mode

Suresh lovely suresh14333

Suresh3 by • Community Member
  • 378 Views
  • 1 replies
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iPlayer black flashes on chromecast

I've been getting random flashes of black when watching iPlayer on my CCWGTV. It's very distracting. It only appears to affect iPlayer.I have tried reinstalling iPlayer but the issue has remained. I've seen posts in other places mentioning this as po...

Cjsood by • Community Member
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  • 3 replies
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"Stereo only" setting does not work, still outputs surround sound

Hello! We have a Chromecast plugged to a video projector, whose sound output is a cabled stereo system. For the past few weeks I have been unable to stream anything from Disney+ or Amazon Prime with correct sound. Even if the Chromecast settings are ...

Set up remote button not working

The Google TV remote no longer works with my sound bar. It keeps saying something is wrong when I try to setup the buttons. I follow the suggestions in the link below including factory reset and it still doesn't workhttps://www.googlenestcommunity.co...

Resolved! Setting up google chromecast

I am setting up Chromecast for the first time and my chromecast is set to HDMI 2. I am not getting a signal on my tv screen. What do I need to do? Thanks for your assistance!

tbfavero by • Community Member
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  • 8 replies
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Youtube not loading on one device but not another.

Up until recently (2 weeks ago), I was able to cast YouTube from my Samsung Galaxy 52a. However recently I can connect to Youtube, and play a video for 3 seconds before it gets stuck in forever loading screen. Previously it would clear up within 3 - ...

Black screen flicker

Hello!I just bought 2 Chromecast ultras and encountered this repeated issue.Screen cuts to a black screen with a buffering wheel for a few seconds. I know it’s not buffering because the media is still casting continuously because I miss part of the s...

Mjbennion by • Community Member
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  • 6 replies
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Google TV remote not working and overheating

Hi there my Google TV remote is no longer working this morning. I have attempted a hard reset via removing the batteries and holding the home button. The remote appears to be non functional as the LED is not flashing after the hard reset or when I tr...

Ruuly by • Community Member
  • 529 Views
  • 1 replies
  • 0 kudos
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