Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[bronny]

im not messing around with my iphone. i will just wait to they get a fix. im sure it will be soon, along with reset instructions. 😩

[catarinatellini]

Deu certo aqui, obrigada!

[Anonymous]

What will happen after factory reset which I already did. How can this happen and is there a timeline for the fix?

[recanayr]

If you did a factory reset, adjusting your phone's date & time manually would let you successfully connect to the chrome cast gen 2 again by temporarily turning off the following in order: "Automatic date and time" > "Set time zone based on location" > "Automatic time zone", from your Android device. Set the time to March 3, 2025 then, do a fresh start of Google Home App by closing the app and then open it again and try to add and setup the device. I successfully reconnected my device back into my home wifi network and back to "Untrusted Device" due to firmware issue again when trying to stream or cast videos. Now it is a waiting game for the GoogleNestTeam to fix the firmware/expired certificate issue. All the best GoogleNestTeam and goodluck!

[Wili18]

A mi me paso lo mislo y no se como arreglarlo

[Tinapryce]

I have tried a factory reset on my Google Chromecast, it now says it’s connected to my WiFi but it can’t communicate with my iPhone, I have tried turn on my local network, which didn’t work, I have tried resetting my router, I have tried connecting using sidd, I have trying uninstalling and reinstalling the google home app and I have tried using another device to set up which is giving me another error that it can’t authenticate. 

[Wilma2]

Same Problem Here in Holland…..

[bjornn]

GOOGLE is quiet about global issue 2nd gen chromecast, and no info available at official website

[G-ManQ]

Its out here in Australia too.

[DavidAng]

Same issue in Taiwan

[Midlams12]

All of my calls are getting dropped on Wi-Fi. I have three Google nest in my

[Midlams12]

How do I get help with my call iPhone calling

[Pacelli]

Same in spain

[Dianagp]

lo mismo m pasa desde ayer, estoy en perú, por favor como poder solucionarlo

[Bøgevang]

Denmark too

[John108]

Same problem here. Accidentally disconnected the cable from Chromecast and unable to reconnect. Tried rebooting everything. It always ends up with “family room tv may be setup, but we could not communicate with it from your iPad or iPhone . Make sure etc…..

[MagG]

Same in Ireland

[JS45]

Same for me since yesterday in France

[snahstims]

Ik heb dit probleem sinds gisteren (in Hongarije), alles gaat goed tot op de allerlaatste stap: melding: ER IS IETS MISGEGAAN 'xxxx is mogelijk ingesteld, maar we kunnen niet met het apparaat communiceren vanaf je iphone'.  Ik heb alles al 30 keer geprobeerd (router restart, chromecast fabrieksintellingen, et cetera et cetera) maar niets werkt. Chromecast 2 en iphone 7s.

[Wilma2]

Ja super irritant hè, ik heb mijn ipad net 2 dagen terug in de tijd gezet, maar ben nog niet veel verder dan dat de setup wel kan alleen het casten blijft hangen ....

[Pacelli]

Kreeg het advies om datum terug te zetten naar 7 maart en dan kan je installeren alleen gaat het dan weer mis met het dtreamen

[Pacelli]

Streamen

[Abubakar7865]

Bro set 7march date in phone then try

[snahstims]

Yes! That worked! Thanks!

[Pacelli]

Yes now it worksbut i couldn t stream

[Marty61]

I tried that and it did get further than before but still stops at connecting to wifi and then just freezes

[WillIV]

Did you try entering the Wi-Fi password manually instead of automatically? I've seen people mention that it should be done that way. I'm not sure what the difference is though.

[Dianagp]

Si de conecta pero sale error al querer conectarme a las plataformas

[Pieter3]

Same here in Spain. With setting back the date I could install it again but not able to stream. Get a message of an old firmware. Amazing,no response or solution from Google. 

[recanayr]

If you did a factory reset, adjusting your phone's date & time manually would let you successfully connect to the chrome cast gen 2 again by temporarily turning off the following in order: "Automatic date and time" > "Set time zone based on location" > "Automatic time zone", from your Android device. Set the time to March 3, 2025 then, do a fresh start of Google Home App by closing the app and then open it again and try to add and setup the device. I guess it is the same idea with iphone. I successfully reconnected my device back into my home wifi network and back to "Untrusted Device" due to firmware issue again when trying to stream or cast videos. Now it is a waiting game for the GoogleNestTeam to fix the firmware/expired certificate issue. All the best GoogleNestTeam and goodluck!

[DianaLadaru]

Guys, this is taking too long. It's been two days now since Chromecast stopped working. With thousands of unhappy customers all around the world, I think you're taking this too lightly. 

[Carlo90]

both Android and windows 10 show chromecast icon but no connection works. On HDMI TV Cromecast shows as usual photos but no netflix or others connection works. Say no wi fi on chromecast. Until yesterday it worked well.

[HKV]

Cromecast suddenly don’t link up on our WiFi. It have worked for years with no change to settings and so have all other devices on this WiFi network. 
Cromecast is the only device suddenly not working.

Have tried all the power of router, phone ets options. New setup done with same password I’m running out of options; any suggestions?

[Faranak]

Hi. I have had the same problem since yesterday! No changes or anything else, sudden disruption after 9 years. I have also tried restarting all but doesn’t work.

[Perni]

I have the same problem. 

[adrianasalomao]

Estou com o mesmo problema.

[Mrtax2005]

problem of Certificate (CA) .. try change date to yestarday (9 march)

[Annalarka2]

Same problem for me, where can I change date on a chromecast "dongle"?

[cekulaine]

I have the same problem since yesterday

[NancyC1]

Same problem since yesterday. Was there an upgrade that screwed up the connection?