Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[sarulee]

When can we expect this to be fixed?

I already did a reset before I found out it was a global problem. 

[MC3659]

Please get it back up and running as soon as possible.

[SusanDubb]

Please keep me posted. Same issue. Did fabric reset my device. Can you please provide me from info asap?

[Christian3]

Would be very cool if we put the do not factory reset info a place thats a little more visible and accessible than a forum. 

[jmil]

Still not working WTF

[Armed5153]

How will we be notified when the issue has been resolved?

[piltdown]

Resetlenmiş cihazı nasıl kurtaracağız?

[Denisevadiletti]

Teria uma previsão pelo menos de quando voltará ao normal?!?? 

[wood6699]

I have already done the factory restart. Do we look on here for instructions?

[NZsportbiker]

Did the factory reset, as is the default repair response. 

Then researched the problem and did the date rollback trick to get the Chromecast back online.  Now waiting for update to fix Chromecast.

Posted here to add to the crowd of affected people.

[mhoyosga]

Patience is running out

[Mgr100]

Lo arreglarán también para los de primera generación?

[sergioG1]

Rimandate un aggiornamento che escluda o resetti quello che è stato fatto

[CMG41]

Last night I unplugged my 3 year old (Ithink) TV  chromecast as I needed to use the plug to charge a phone. Later I put the plug back in and tried to stream Netflix as normal. No luck. Ive uninstalled, reinstalled, reset, rebooted. No luck. Any suggestions ? Thanks.

[Mgr100]

Si, esperar a que Google tenga a bien revertir la actualización que ha hecho…

El problema no viene porque lo hayas desenchufado

[Sayluna]

I did a factory reset yesterday before you guys made any official statement - I was just following the general advice on your website. Hope this doesn't mean that my chromecast is now just a lost cause

[Maqvero]

J'espère ce sera résolu au plus vite, en plus j'ai réinitialisé  la chrome cast. Dommage on n'aurait dû avoir un message d'erreur clair. Merci de nous envoyer la procédure pour réinstaller. 

[LauraDinamita]

Please, do you have an estimated date for the fix? It’s now over 24 hours waiting for it. Thanks 

[TheHylander]

Need a fix plz

[Davesiant1]

Stage 1 fix if you have factory reset. Set your date manually to March 6th. This enables you to set up your chromecast onto your home WiFi.

[Davesiant1]

This doesn't fix the original issue with actually casting but at least it undoes the factory reset while Google fixes the main issue

[mikelord]

Are you sure that will work as a temporary fix? Would it help if my Chromecast device could not access my Wi-Fi because the login passwords or the network were blocking it and the setup process was not getting past this? Was that because I reset the Chromecast to factory default settings? Thanks if this can be confirmed.

[Jhaafke]

Me too! Is this actually current for March 11, 2025? How will you notify so I know where to find the fix?

[TotiBaradero]

Hice lo que me pidió el ADM de este chat. Cambie la fecha del teléfono  al día 9/3 Y volví a intentarlo desde Home pero no sucedió nada bueno. Ahora me dice que el sistema no esta adaptado al Pais en que vivo, Es una vergüenza que esto suceda con los costos de los equipos. 

[AdrianBv]

Casting is working in my case after using the workaround described on : 

https://www.androidauthority.com/how-to-fix-chromecast-authentication-errors-workarounds-3533849/

Activity manager app can be installed from Samsung Galaxy Store :

https://apps.samsung.com/appquery/appDetail.as?appId=com.activitymanager

[JC258]

Worked for me too. Happy it was on Samsung app store. Don't like downloading apks

[SCottyDo]

Please, Any idea of when this will be fixed? When is the next release cycle planned?

[gabrieloui]

Are you doing this because you want us to throw away our chromecast and buy something new?
Don't you think that when we bought it we chose you and trusted you?
If it doesn't work anymore, not only will I never buy a device produced by you again and I will change completely but I will spread the word to everyone not to buy your products because they have an expiration date even if they are not broken.
This is real madness!
I can't watch any streaming service for which I pay a subscription since 4 days.
This is the right time for me to buy an Amazon Firestick and I say goodbye to you for real!
I'm so upset even beacuse I wasted hours and hours, entire days trying to figure out what was wrong, whether it was the chromecast, the router, or something else, doing resets of everything.
😡

[Cla0313]

In half the world millions of Google Chromecast devices have stopped working. Yet it was an excellent device and worked precisely and flawlessly until March 9, 2025. So: Google staff, if you don't want to be hated, hurry up and fix the bug and publicize it.

[DannisvB]

If you have done the factory reset on your chromecast, you will not get it back online. However, if you are an Android-user, you can fool the system by altering the system date of your android device to the 8th of March. Follow the steps below. 

1. Open the Home app

2. Now alter the system date of your android device

3. Add your chromecast as a new device in the Home app.

4. Walk through the installationprocedure, and your Chromecast will come back online.

You still can't cast anything, but now you are ready to receive the fix-update from Google. We just have to hope that Google solves the problem with security certificate soon.

[Bobalab]

And iOS users?

[LetyM76]

Muchas gracias. Seguí los pasos y lo pude hacer. Resta esperar a que esté solucionado el inconveniente.

Gracias de nuevo.

[LetyM76]

Y si ya lo restablecí de fábrica? Aguardo su ayuda por favor. Gracias

[Bobalab]

Too late I did reset, and now?! I have to trash my chromecast? 

[DannisvB]

Read my walkthrough a few posts earlier. But it works only for Android-users.

[Kevinmsadler]

No, I did it on iOS using an iPhone 16

[GennyAr]

Reset already done....

[DannisvB]

If you are an Android user. Try my walkthrough a few posts earlier.

[Whatever333]

I've already factory reset my device and I now can't re-add it. Please provide a fix and instructions.

[Benjimk3]

I did this too, I managed to re add it by changing the date on my phone to before march 9th and adding  it using the google home app. However streaming to the device is still not working